Shipping Policy

Every Gliho order is packed and sent from the UK. This page is kept plain, because nobody reading a shipping policy is in the mood for marketing.

Dispatch

Orders are processed within 1–2 working days, Monday to Friday, excluding UK bank holidays. Orders placed at a weekend or on a bank holiday are processed on the next working day.

Delivery times and costs

• United Kingdom: 5–14 working days after dispatch.
• EU and other international destinations we ship to: 5–14 working days after dispatch.

Standard delivery is £2.98, and free on orders of £29.95 or more. The exact charge is always shown at checkout before you pay. Nothing is added afterwards.

Customs and import charges

For orders outside the UK, customs duties, import taxes or handling fees may be charged by your country on arrival. These are set by your local authorities, are not included in your order total, and are the recipient's responsibility.

Tracking

Every order is tracked. You will get a dispatch email with your tracking link as soon as your parcel leaves us. If it has not arrived within 24 hours of ordering, check your spam folder.

Delays, lost or damaged parcels

Delivery times are estimates, and carriers can run late in busy periods or at customs. If tracking has not moved for 5 working days, if a parcel is marked delivered but is not with you, or if it arrives damaged, email information@gliho.com with your order number within 14 days. We will chase the carrier and, if it cannot be found or is damaged, send a replacement or refund you.

Subscriptions

Subscription orders are dispatched on each renewal date and follow the same delivery times.

Wrong address

Please check your address carefully at checkout. If you spot a mistake, email us straight away and we will try to correct it before the parcel leaves. Once dispatched, we cannot redirect it.

Last updated: 2 October 2026.