Refund Policy

Calming products work on the cat's timeline, not yours. That is why you get 30 days, and why it does not matter if the box is open.

Our 30-day guarantee

If a Gliho product has not worked for your cat, tell us within 30 days of delivery and we will refund it. Opened, half used, plugged in for a fortnight, it makes no difference. You cannot test a calming diffuser without using it, so we do not pretend otherwise.

Your legal rights on top of that

Under the Consumer Contracts Regulations 2013 you may also cancel an online order within 14 days of receiving it, for any reason, and return the goods for a refund. Our 30-day guarantee sits on top of that right and does not replace it.

How to start a return

Email information@gliho.com with your order number and one line about what happened. We will reply with return instructions. There is no form to fill in and no questionnaire about why.

Refund timing

Once we have your return, or once we have agreed the refund, the money goes back to your original payment method within 5 to 10 working days. How quickly it appears after that is up to your bank.

Faulty or damaged items

If something arrives broken, leaking or clearly faulty, send us a photo and do not post it back. We will replace or refund it straight away. Your statutory rights under the Consumer Rights Act 2015 are unaffected by anything on this page.

Subscriptions

Cancel any time before your next billing date and you will not be charged again. If an order has already been dispatched, the 30-day guarantee covers it like any other order.

Return postage

If the fault is ours, we pay the return postage. If you are returning because you changed your mind, the return postage is yours.

Last updated: 23 September 2026.